Assistant Field Manager

Akron, OH

Full Time

Experienced

Refresh is seeking an organized, highly detailed individual to help support our make-ready operations in NE Ohio. The AFM (Assistant Field Manager) works closely with our field managers, technicians, office staff and property staff to ensure apartments are turned efficiently on schedule and to quality standards. The ideal candidate is proactive, responsible, ambitious, who communicates well and works well under pressure. This role is a stepping stone to becoming one of our field managers!

Skills/Qualifications/Requirements:

Customer Service Skills
Problem Solving
Excellent Writing and Communication Skills
Ability to Work with multiple Software Systems
Multi-tasking
Strong Commitment to High-Level Service and Quality Standards - Detail Oriented
Prior Management Experience Preferred
Experience in Apartment Turns Preferred
Knowledge of our offered services is preferred, but not required
Valid Driver's License with Clean Driving Record is required for this role
Comfortable with Travel Across NE Ohio starting at our office in Akron every day

Roles and Responsibilities:

Conducting quality control inspections across all service divisions
Performing standard audits to ensure technicians follow proper procedures
Performing conflict resolution between technicians, clients and other staff
Coordinating timelines with Field Managers to ensure services are on schedule
Supporting technician onboarding and assisting with ongoing coaching and training
Performing on-site job estimates for scope, changes or additional work
Identifying cross-selling opportunities during property visits
Responding to urgent field situations that require immediate support

Shift is Monday-Friday (9am-5pm) (Non-negotiable)

Starting Pay is $20-25/Hour with bonuses available; Compensation Determined by Prior Experience

Work Benefits Include:

Company Provided vehicle for daily travel
Company Issued Phone and Tablet
PTO after 90 days
Professional Development Assistance
More Benefits to come

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